Frequently Asked Questions

We understand that navigating network solutions can raise many questions. Our FAQ section is here to provide clear, concise answers to the most common inquiries about our services and technology. Whether you're curious about implementation, functionality, or benefits, find the information you need right here.

What is Passpoint®?

Passpoint® is a protocol developed by the Wi-Fi Alliance that ensures secure, seamless Wi-Fi connectivity. Adopted as an industry standard in 2012 and widely deployed by 2014, it allows devices to automatically connect to Passpoint-enabled networks without manual login steps.
How does Passpoint Wi-Fi work?

Devices within range of a Passpoint-enabled network connect seamlessly and securely, eliminating the need to manually input credentials. Most major U.S. carriers support Passpoint on their smartphones, providing users with an effortless connection experience.
How do I connect my phone to Passpoint Wi-Fi?

Once Passpoint is activated on a network, your phone will automatically connect. If your device has a pre-configured, non-Passpoint SSID for the same location, switch to forgetting that network or change it to not auto-connect to test Passpoint functionality.
Will I need a separate wireless network (SSID)?

Typically, a dedicated SSID on the 5GHz band is needed for Passpoint. This approach also reduces background signaling traffic, as connected devices cease polling for known SSIDs, enhancing overall network performance.
Can I use an existing VLAN for traffic?

Yes, Passpoint works with any VLAN that has internet access, including existing guest VLANs.
Is Passpoint Wi-Fi secure?

Yes, Passpoint Wi-Fi adheres to the highest security standards, including the IEEE 802.11u specification and WPA2/WPA3 authentication protocols. It uses EAP-based digital certificates for enhanced security and encrypted eSIM credentials for reliable, certificate-based authentication.
What control will I have over data traffic?

Wi-Fi Calling traffic uses an IPsec tunnel to the carrier’s network and won’t be visible. However, regular data traffic remains under your network’s control, allowing you to apply traffic management policies and analytics tools for insights.
How do I deploy Passpoint Wi-Fi?

Deploying Passpoint requires a provider with carrier partnerships and connectivity expertise. Most enterprise Wi-Fi equipment is compatible with Passpoint, and setup can often be completed in as little as 30 minutes without needing additional tools or licenses.
What impact does Passpoint have on my existing wireless networks?

Passpoint functions like a cellular network. Manually configured SSIDs set to auto-connect take precedence over Passpoint, while 802.1x profiles for employees remain unaffected.
Will enabling Passpoint impact DHCP allocations?

Expect an increase in connected devices. In high-traffic areas, reducing DHCP lease times to 30 minutes is recommended to manage address allocation efficiently
What kind of traffic increase should I expect?

Most deployments see less than a 10% increase in backhaul usage, with certain venues like retail experiencing as little as 1%.
What additional services are provided as part of the Miami Internet Solutions?

Miami Internet offers guidance on optimizing Wi-Fi for Wi-Fi Calling, including fast roaming (802.11r), 5GHz-only SSID broadcasting, and network configuration best practices. The solution also includes usage reporting and outage alerts.